Frequently Asked Questions (FAQs)
How do I place an order?
You can place an order through our website, social media pages, or by contacting us directly. Once your order is confirmed and payment is received, we will begin preparing your meal.
How far in advance should I order?
We recommend placing orders at least 24 hours in advance, especially for large seafood trays, catering orders, and special events. Same-day orders may be accepted subject to availability.
Do you offer delivery?
Yes, we offer delivery within selected areas. Delivery fees may vary depending on your location. Contact us for current delivery rates and availability.
Do you offer pickup?
Yes. Customers may choose to collect their orders from our designated pickup location during the agreed collection time.
Are your seafood boils prepared fresh?
Absolutely. All seafood boils and trays are prepared fresh to order using quality ingredients to ensure the best taste and experience.
Can I customize my order?
Yes. We offer customization options where possible, including spice levels, seafood selections, and tray sizes. Please contact us before placing your order to discuss your requirements.
What spice levels are available?
Our standard spice levels are:
- Mild 🌶️
- Medium 🌶️🌶️
- Hot 🌶️🌶️🌶️
- Extra Hot 🌶️🌶️🌶️🌶️
If you prefer a custom spice level, let us know when ordering.
Do you cater for events and functions?
Yes. We provide seafood trays and catering services for birthdays, corporate events, family gatherings, celebrations, and other special occasions.
Do you accommodate food allergies?
Please inform us of any allergies before placing your order. While we take precautions, our kitchen handles seafood, shellfish, dairy, eggs, wheat, soy, and other allergens, and we cannot guarantee a completely allergen-free environment.
What payment methods do you accept?
We accept approved payment methods as listed during checkout or communicated at the time of ordering.
Can I cancel my order?
Orders may be cancelled up to 24 hours before the scheduled pickup or delivery time. Cancellation requests made after preparation has begun may not be eligible for a refund.
What if there is an issue with my order?
If you receive an incorrect, damaged, or incomplete order, please contact us within 2 hours of delivery or collection with photos and details of the issue. We will review the matter and work toward an appropriate resolution.
How should I store leftovers?
Seafood should be refrigerated promptly and consumed within 48 hours for the best quality and food safety. Reheating should be done thoroughly before consumption.
Do you offer party trays and family packs?
Yes. We offer a range of trays and sharing packs suitable for families, gatherings, celebrations, and workplace lunches.
How can I contact Bula Boil Fiji?
You can contact us through our website, social media pages, email, or phone. We are happy to assist with orders, catering inquiries, and general questions.