Refund policy
Last Updated: June 2026
At Bula Boil Fiji, customer satisfaction is important to us. We take great care in preparing and packaging every order to ensure it arrives fresh and ready to enjoy.
Returns
Due to the perishable nature of our food products, we do not accept returns or exchanges for:
- Change of mind
- Personal taste preferences
- Orders that have been partially consumed
- Incorrect storage or handling after delivery or collection
Refunds & Replacements
We may offer a refund, replacement, or store credit if:
- You receive the wrong order
- Your order is missing items
- The food arrives damaged or spoiled
- There is a quality issue that is determined to be our responsibility
To be eligible, please contact us within 2 hours of receiving your order and provide:
- Your order number
- Photos of the issue
- A brief description of the problem
Order Cancellations
Orders may be cancelled for a full refund if cancellation is requested at least 24 hours before the scheduled pickup or delivery time.
Orders cancelled less than 24 hours before fulfillment may not be eligible for a refund, as ingredients and preparation may have already begun.
Delivery Issues
Please ensure the delivery address and contact details provided are correct.
Bula Boil Fiji is not responsible for refunds or replacements if:
- An incorrect delivery address was provided
- The recipient is unavailable at the agreed delivery time
- The food is left unattended at the customer’s request
Refund Processing
If a refund is approved, it will be processed within 3–7 business days via the original payment method or another mutually agreed method.
Contact Us
If you have any concerns regarding your order, please contact us:
Bula Boil Fiji
📞 Phone: 2849035 | 2918790
📧 Email: bulaboilfiji@gmail.com
📍 Fiji
Thank you for supporting Bula Boil Fiji. We appreciate your trust and look forward to serving you again.